Complaints and Appeals Policy

Regional Skills Training (RST) is committed to maintaining a workplace that encourages trust, respect and cooperation between all people. It is recognised, however, that on occasions, issues or inappropriate behaviours may occur and that a complaints and appeals process is required to resolve complaints or concerns.

RST aims to ensure all complaints and appeals are recorded, acknowledged and dealt with fairly, transparently and in a timely manner in accordance with natural justice principles and RST’s policies.

Code of Practice

This Code of Practice provides current and prospective students with information about the obligations of, and services provided by Regional Skills Training (RST); and our approach to providing a safe, fair and supported environment to participate in training and assessment.