Complaints and Appeals

Aim of this Policy

Regional Skills Training (RST) is committed to maintaining a workplace that encourages trust, respect and cooperation between all people. It is recognised, however, that on occasions, issues or inappropriate behaviours may occur and that a complaints and appeals process is required to resolve complaints or concerns.

RST aims to ensure all complaints and appeals are recorded, acknowledged and dealt with fairly, transparently and in a timely manner in accordance with natural justice principles and RST’s policies.